Redefining a vision for online connection and authenticity
The existing BFF experience lacked the tailored tools and trusted environment for users to organically build platonic relationships. We needed to shift away from appearance-driven matching to replicate the dynamics of real-world friendship formation. Through user interviews and behavioral data provided by Bumble’s team, our team focused on enabling authentic self-expression, interest-based community discovery, and enriched communication. We began by deeply understanding the barriers like low awareness of BFF, user hesitancy surrounding online stigma, and the limitations of basic matching capabilities. We strategically created low-friction pathways that translated onboarding profile creation to mutual interest discovery.